Conflict Management
City & Guilds Level 2 Vocational Certificate in Conflict Management (1884)
The ANVIL Group Conflict Management training course is tailored to the specific needs of the entrants and covers a range of skills that can improve safety for personnel and lead to improved customer care and satisfaction. Frontline personnel will learn how to better assess situations for signs of danger and how to diffuse potential incidents. Managers are guided through establishing safer policies and working practices that will minimise risks to staff and provide them with maximum support.
Course content will cover the following:
- The law relating to violence in the workplace
- Assessing and reducing risk
- Responding to threats
- Understanding what triggers aggression
- Strategies for diffusing conflict
- Dealing with high risk situations
- Exit strategies
- Support mechanisms in the aftermath of a violent incident
- Personal action plan
We utilise City & Guilds accredited Conflict Management trainers with over 15 years experience of the subject.
For further information, please contact Ian Hughes on + 44 (0)28 9039 4121 or email ihughes@anvilgroup.com