Anvil Assist:
24/7 Medical and Security Assistance

Employee support during anxious times

Immediate response without question

Our Anvil Assist service provides multilingual 24/7 medical and security assistance in any difficult situation, wherever it may be around the world. Get an immediate response for your employees, no matter the issue.
 
Our one-call comprehensive traveller assistance service is designed to embrace any event that could impact the health, safety or wellbeing of a corporate traveller or expatriate. Our clients and their employees can be assured that with over 30 years’ experience in providing medical and security support; we have encountered virtually every assistance scenario imaginable. Whether serious or minor, each case is managed expertly, and with total care and professionalism.

We're ready to react:

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24/7 worldwide support

Our emergency response centre is staffed round-the-clock by a multilingual team of medical and security first responders. These highly trained and experienced case managers can be depended on for their technical competence, as well as their expert ability to comfort and reassure callers at times of great anxiety, whilst remaining focussed on determining the best course of action to mitigate further distress.

Each case is handled diligently and in line with our client’s own particular incident response processes and crisis management plans.

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Reinforcing the centralized operations team is a global network of carefully vetted network of 1,000’s of approved suppliers, including healthcare providers (hospitals, clinics and doctors), air ambulances, international funeral directors, lawyers and cost containment companies.

These providers deliver acute local knowledge and immediate support on-the-ground when needed. Suppliers are routinely audited to ensure patient safety, quality of healthcare and exemplary service.

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Total care with one call

We’ve taken 30 years to cultivate and maintain this professional network so your employees – or those responsible for their care – can make just one phone call and:

  • Arrange appointments with doctors, clinics, hospitals and ambulance providers
  • Provide medication replacements or prescription transfers
  • Refer employees for medical and dental aid or mental health counselling
  • Get assistance for travellers who feel at risk or are stranded, or have been victims of crime, detained or arrested
  • Get immediate response in incidents such as public disturbances, terrorist acts, natural disasters, or the outbreak of conflict.
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Major Incident Response

When the situation turns critical, our emergency responders will facilitate evacuations or repatriations utilising medically equipped ground and air transportation, and the services of close protection officers and other local resources where appropriate.

 

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We have a wealth of experience in successfully and rapidly extracting travellers and expatriates from scenes of natural disaster, outbreak of war or other life threatening situations. In the event of a major incident, our specially assembled Incident Response Team will remain in constant contact with our clients’ stakeholders to ensure they are kept fully informed of the developing situation and actions taken.

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Business Resilience Services Brochure

Protect what matters most.

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Your work has resulted in us being able to reach out with cost-effective and accurate communications to both travellers and office personnel at impacted locations. Together we are communicating more effectively and routinely to keep them all apprised of upcoming protest schedules, allowing the best opportunity to mitigate the business impacts.

World's largest aerospace company