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Sales Support Specialist

Sales & Marketing

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Location

Tampa, FL, USA

 

Job Summary

The successful Sales Support Specialist will contribute to the Sales Department’s goals by assisting the Sales and Client Relations team with implementations, internal processes, training, and liaising with our UK counter parts.
 

Responsibilities and Duties

  • Provide troubleshooting assistance for client issues
  • Liaise with IT and maintain records of those interactions to update internal and external stakeholders
  • Maintain knowledge of Anvil’s clients and software solutions and their related administrator functions
  • Review specific client requests to ensure excellent customer service and customer experience
  • Provide data and guides to help the sales team; examples include preparing for semi-annual reviews, application analytics, custom client materials, setting up prospect trials, creating reports, adding custom client data to the technology
  • Stay up-to-date with new product and feature launches

 

Qualifications and Skills

Essential

  • Bachelor’s Degree, or degree seeking
  • Client relations and customer service experience
  • Proficiency in English
  • Strong technical acumen (MS Office)
  • Customer service orientation and ability to support the business over phone interactions
  • High degree of accuracy and attention to detail
  • Confidence to seek out help and ask questions when necessary
  • Ability to understand, follow process, and suggest new processes
  • Ability to respond to common inquiries or complaints from customers or members of the business community
  • Strong communication and organization skills

Preferred

  • Experience using Salesforce.com

 

Compensation, Benefits, and Perks

  • $22.12 per hour
  • Medical, dental, and vision insurance
  • Health savings account with company match
  • Voluntary life and disability insurance
  • 401(k) retirement savings plan with company match
  • Generous paid time off plan
  • Tuition assistance and professional development
  • Referral bonus program
  • Commuter benefits program
  • Paid parental leave
  • Onsite gym
  • Business casual dress